Member Profiles

Member Profile is the personal hub where each member configures who they are in the Academy, how they sign in, which calendar they sync, and which emails they receive.

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Overview

Every member has a Profile that combines their public identity, account access, calendar connections, event and program history, and notification preferences. Admins can review a member’s Profile to understand their background and engagement, while members use the same screen to manage their own settings. Profiles are organized into five tabs: Public Profile, Account, Connections, Registrations, and Notifications.

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Open Profile Settings

1. Click your avatar in the bottom left of the side navigation.
2. Select My Profile.
3. Use the tabs across the top of the dialog to move between Public Profile, Account, Connections, Registrations, and Notifications.

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Edit Your Public Profile

The Public Profile tab is what other members see when they click your name. It includes your cover photo, profile picture, name, role, bio, department, local time, interests, and any groups visible to everyone.

1. Open the Public Profile tab.
2. Click Edit.
3. Update your photo, cover image, bio, department, interests, or any other field shown.
4. Click Save to publish your changes.

Use this space to give other members enough context to start a meaningful conversation. A short bio plus a few interests is usually enough.

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Manage Your Account

The Account tab controls how a member signs in and how they leave the Academy. To change the email tied to an account:

1. Open the Account tab.
2. Click Change Email under the current address.
3. Enter the new email and follow the confirmation link sent to that inbox.

To update a password:

1. Open the Account tab.
2. Click Update Password.
3. Set a new password and save.

Members who signed in through Google, Apple, or another social provider see Logged in via Social Auth instead of a password field. Authentication for these accounts is handled by the social provider, so password changes happen at the provider, not in Disco. The Leave Community button removes the member from the Academy. The action is taken by the member and removes their access immediately. To rejoin, the member needs to be re-invited or re-enrolled by an admin.

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Connect Your Calendar

The Connections tab links an Outlook or Google calendar so events the member registers for sync directly to their calendar.

1. Open the Connections tab.
2. Click Connect Outlook or Connect Google.
3. Approve the calendar permissions in the popup window.

Each member can only connect one calendar at a time. To switch providers, disconnect the current calendar first, then connect the new one. When no calendar is connected, the member receives an ICS file by email for each event they attend. Most calendar applications accept that ICS by double-clicking the attachment.

POV Connect a calendar during onboarding. Members who sync their calendar are far more likely to attend the events they register for, because the reminder appears inside the tool they already check.

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View Your Registrations

The Registrations tab is the running record of every event and program a member has joined. The Events section lists each event by name, date, and whether the member attended. Use the pagination at the bottom of the table to scroll through history. The Products section lists every program the member is enrolled in. Admins use this tab to confirm attendance, troubleshoot access issues, or identify members for follow-up. Members use it to revisit events they have already attended.

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Configure Notifications

The Notifications tab controls which email notifications a member receives from the Academy. In-app notifications continue to appear in the bell icon regardless of these toggles.

1. Open the Notifications tab.
2. Toggle each notification on or off.
3. Changes save automatically.

Notifications are grouped into categories so members can fine-tune by topic:

• Experience Notifications cover module releases, new events, event reminders, new posts, curriculum due date reminders, new curriculum content, and assignment grading.
• Product Manager and Instructor Notifications cover activity that requires an admin’s attention, such as new registrations or assignment submissions.

Each toggle controls one specific email type. If a member stops receiving an email they expect, the first place to check is the matching toggle here.

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FAQ

Can admins change a member’s notification settings on their behalf? No. Each member controls their own notification preferences from their Notifications tab. Admins can point members to the tab but cannot toggle settings for them. Can email notifications be turned off by default for the whole Academy? Default notification states are set at the platform level and cannot be globally turned off by an admin. Members who do not want a given email should switch off the matching toggle in their own Notifications tab. Why is a member not receiving email notifications when all their toggles are on? The most common cause is that the member previously clicked an unsubscribe link in a Disco email, which suppresses delivery at the email level. Notification toggles cannot override a global unsubscribe. Contact Disco support to have the member re-subscribed. Do these settings affect in-app notifications? No. The toggles on the Notifications tab only control email. In-app notifications continue to appear in the bell icon regardless of these settings. How does a member change their email address? From the Account tab, click Change Email, enter the new address, and confirm the change through the link sent to the new inbox. The new email becomes the login once confirmed. A member confirmed the new email, but the old email still works to sign in. What’s wrong? This usually means the confirmation link expired or was opened in a different browser session. Have the member start the change again from the Account tab and open the confirmation link in the same browser they were already signed in to. If the old email is still active after a clean attempt, contact Disco support. A member signed in with Apple and has a privaterelay email they cannot read. How do they change it? Members who used Apple’s hide-my-email feature cannot self-serve an email change, because the confirmation link is delivered to a relay address they cannot access. Disco support can update the address tied to the account on request. When does a new member set a password? New members can sign in with a magic link by default. They can set a password at any time from the Account tab by clicking Update Password. Setting a password is optional for members who prefer magic-link or social sign-in. Why does the system say a new email is “already taken”? That email is tied to another Disco account, often a duplicate registration by the same person. The duplicate account needs to be removed before the email can be reused. Contact Disco support to clean up the duplicate. How does a member rejoin the Academy after using Leave Community? Leaving the Academy removes the member’s access immediately. To return, the member needs to be re-invited or re-enrolled by an admin. Can a member connect more than one calendar? No. Only one calendar can be connected at a time. To switch between Outlook and Google, disconnect the current calendar from the Connections tab first, then connect the new one. Why is the time on a synced calendar different from the time shown in Disco? Calendar mismatches are almost always a time zone issue. Confirm that the time zone on the Disco profile matches the time zone on the operating system, and that the synced calendar is displaying in the local zone. If times still differ, disconnect and reconnect the calendar from the Connections tab. Outlook clients are not getting events on their calendars. What should they check? Each member needs to connect Outlook from their own Connections tab. The calendar connection is per-member, so events only sync to calendars where that member has personally connected. Members who skip the calendar connection receive an ICS file by email for each event instead. Where do replies to platform-sent notification emails go? Replies to automated Disco emails are routed to a system address and are not delivered to the admin’s inbox. Encourage members to post inside the Academy or message admins directly through Disco rather than replying to a notification email. Can the reply-to address on automated emails be changed? No. The reply-to address on system-generated notification emails is set by the platform and cannot be customized per Academy. What does the Registrations tab show? It lists every event the member has registered for, whether they attended, and every program they are enrolled in. Admins use it to audit attendance and members use it to revisit past sessions. Are direct message emails controlled by the toggles on the Notifications tab? Yes. Each direct message email type has its own toggle on the Notifications tab. If a member has the relevant toggles on but is still missing emails for group messages, contact Disco support so the delivery can be investigated.