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Disco AI is the admin hub where you configure, enable, and monitor all AI-powered capabilities across your Academy. Disco AI Agents

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Overview

Disco AI is not a single feature. It is a centralized settings area where admins turn on member-facing AI search, manage what content the AI can reference, configure channel-monitoring behaviors, and discover AI-powered tools. The capabilities available depend on what is enabled for your workspace. Without this hub, AI settings would be scattered across unrelated pages.

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Access Disco AI

Go to Admin > Disco AI in the sidebar.

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The Disco AI main page

The main page gives you a capabilities overview. At the top, a data-policy banner confirms that your content is not used to train AI models. Below that, capability cards represent each AI feature available in your workspace. The cards you see depend on what is enabled. Most workspaces include four: Ask AI, Learning Design, Community Engagement, and Utilities.

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Ask AI

Ask AI is the member-facing search and answer experience. Members use it to ask questions based on the content and sources they have permission to access.

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Enable Ask AI

  1. From the main Disco AI page, find the Ask AI card.
  2. Toggle Ask AI on.
  3. A confirmation modal explains that Ask AI will appear in the Academy header for all members.
  4. If your workspace has a For You hero block, you will see an option to also add Ask AI there. This is a separate step and is not enabled automatically.
Once enabled, Ask AI becomes available in the Academy header immediately.

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Configure Ask AI

Click Edit on the Ask AI card to open the settings drawer. The drawer has three tabs: Details, Sources, and Analytics. Details tab The details tab includes:
  • Nickname: the name members see for Ask AI in the interface
  • Global suggested prompts: prompts that appear when a member opens the global Ask AI input or accesses it through the For You hero block
  • Content suggested prompts: pre-generated prompts that appear at the end of content to help members continue exploring a topic
Sources tab The sources tab shows what Ask AI can reference when generating answers. Depending on your workspace setup, you may see counts for content, documents, video, audio, files, Disco threads, and Slack threads. You can also enable or disable web search from this tab. When web search is off, Ask AI draws only from sources inside your Academy. Source categories include content, documents, video, audio, files, Disco threads, Slack threads, web search, links, and knowledge base. Ask AI only references content the member can access This is the most important rule to understand: Ask AI does not pull from every source in the workspace. It only references content, documents, videos, audio, files, and threads that the individual member already has permission to view. Two members in the same workspace can receive different answers if they do not have access to the same Programs, content, or conversations. Example: A member belongs to Program A but not Program B. If that member asks a question about a lesson, file, or discussion inside Program B, Ask AI will not use Program B content in the answer, even if that content exists in the workspace and is visible to other members or admins. Analytics tab The analytics tab shows the number of members who have asked questions, total questions asked, and member feedback in the form of likes and dislikes.

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Learning Design

Learning Design is the AI capability for course creation and content generation. Admins use it to set default source preferences for AI-assisted learning-design workflows.

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Configure Learning Design

Click Edit on the Learning Design card to open the settings drawer. Details tab The details tab describes the two tools this capability powers:
  • Curriculum Generator: builds a curriculum outline with modules and objectives based on a topic you provide
  • Content Generator: generates lesson content based on a topic you provide
Sources tab The sources tab sets which types of content the Learning Design tools can draw from by default. Toggle sources on or off based on what you want the AI to reference. Options typically include content, documents, video, audio, channel messages, Slack channel messages, links, and knowledge base.

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Community Engagement

Community Engagement AI helps admins monitor channels and surface suggestions for replies, messages, and posts. This capability covers several tools rather than a single always-on behavior.

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Configure Community Engagement

Click Edit on the Community Engagement card to open the settings drawer. Details tab The details tab is where you configure which channels Disco AI monitors. Settings include:
  • Disco channels to monitor: the channels where you want AI to surface suggested replies and messages
  • Slack channels to monitor: Slack channels to include if your workspace is integrated with Slack
  • Slack admin channel: the Slack channel where Disco AI routes suggested answers to questions asked in monitored Slack channels
If Slack is not connected to your workspace, only the Disco channel settings apply. Sources tab The sources tab controls what content Community Engagement AI can reference when generating suggestions. Manage source toggles here, separately from the channel-monitoring settings in the Details tab.

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Community Engagement tools

The Community Engagement drawer covers the following features:
  • Suggested Channel Replies: surfaces editable reply suggestions for questions in monitored channels
  • Suggested Messages: recommends conversation starters for monitored channels
  • Message Generator: writes a reply from a prompt you provide
  • Suggested Posts: proposes ideas or draft posts to keep the Academy active
  • Post Generator: creates full feed posts from a prompt you provide

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Important rules for Community Engagement

To stop suggestions from appearing in a channel, remove that channel from the monitored list in the settings drawer. There is no separate toggle to pause suggestions for an individual channel. Slack monitoring requires a designated Slack admin channel. Suggested answers to questions asked in monitored Slack channels are routed to the admin channel, not posted directly into the monitored channel. If you select a private Slack channel for monitoring, Disco AI will warn you that information from that private space may inform answers surfaced outside of it. Review this carefully before adding private channels.

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Utilities

Utilities is a catalog of task-specific AI helpers. These are not always-on features. Most are tools you discover here and then use in context elsewhere in the product. Click View on the Utilities card to open the drawer. Tools listed may include:
  • Image Generator: creates custom images from a text prompt
  • Quiz Generator: builds assessments from course material
  • Write with AI: accessible via /** in any editor to generate text inline
  • Time Estimates: calculates estimated completion time for a lesson based on its content
  • Video Transcription, Chapters & Summaries: generates transcripts, chapter markers, and summaries from uploaded videos
  • Suggested Actions from Reports: surfaces engagement-based recommendations from member activity data
  • Community Description: generates a description of your Academy based on existing content and data

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Sources

Sources is where you manage the pool of material that AI features draw from. You can view counts of internal content already available and add external sources to expand what the AI can reference.

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Internal sources

Disco AI can reference the following internal content:
  • Content and collections
  • Documents uploaded to your media library
  • Video (live or uploaded)
  • Disco channel messages
  • Slack channel messages
  • Feed posts

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Add external sources

You can add external sources directly from the Sources page.
  • Links: use for individual web pages. When you add a link, set its Scope. Single Page crawls only that specific URL. Linked Pages crawls that page and follows its linked pages, so a single link with Linked Pages scope can cover a large amount of content.
  • Knowledge Base: use for larger, structured resources from platforms like Notion, Zendesk, or Pylon. The source must be publicly accessible.
Both Links and Knowledge Base work the same way under the hood. There is no built-in ranking that prioritizes one over the other. Disco AI returns the most contextually relevant result based on the question and what the member has permission to access. External sources require a publicly accessible URL Disco AI crawls external sources directly by URL. Any page behind a login, paywall, or authentication wall cannot be crawled, even if you have the rights to the content. There is no way to authenticate the crawler with a third-party system. As a workaround, if you can host the content at a publicly accessible but unlisted URL, that page can be added as a source. External sources do not auto-resync by default When you add an external source, you can enable Auto-resync every week to have Disco re-crawl it automatically. If auto-resync is off, manually resync the source from its settings drawer whenever the underlying content changes.

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Data usage and privacy

Disco only uses the sources you provide to generate AI responses in your workspace. Your data is not sent to model providers like OpenAI and is not used to train any external AI models. AI responses are generated in real time based on your specific sources. Those sources are isolated to your account. They are not accessible to other customers and are not used in other Disco workspaces.

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FAQ

No. Ask AI generates responses based on the content and sources available in your workspace. It does not build a persistent memory of individual members, their goals, or past conversations. Chat history may be saved, but Ask AI does not personalize future answers based on it.
Yes. Ask AI generates responses in the language of the question. You do not need to configure a language setting. Members can ask questions in any language and Disco AI will respond in kind.
No. Disco AI only supports publicly accessible URLs. The crawler cannot access pages that require authentication. As a workaround, if you can host the content at a publicly accessible but unlisted URL, that page can be crawled and used as a source.
No. Ask AI uses documents to generate answers but does not give members direct file access through the chat interface. A member can only access a document directly if they already have permission to view it in the Academy.
No. Ask AI only references content the member already has permission to view. If a document or file is not accessible to a member, Ask AI will not use it when answering that member’s questions. There is no mechanism to create an AI-only source that is hidden from members but still queryable by the chatbot.
Yes. Open the Ask AI settings drawer and go to the Sources tab. Turn off web search so that Ask AI draws only from internal sources in your workspace.
Ask AI filters sources by what each member can access. If a member is not enrolled in a Program where the relevant content lives, that content will not be referenced in their answer. Member access controls determine what Ask AI can and cannot use.
Go to Admin > Disco AI and toggle Ask AI off from the main card.
Not by default. When you add an external source, enable Auto-resync every week to have Disco re-crawl it on a weekly schedule. If auto-resync is off, resync the source manually from its settings drawer when the content changes.
Yes. Remove that channel from the monitored channels list in the Community Engagement settings drawer. Removing a channel from monitoring stops suggestions for that channel without affecting your Slack integration or other monitored channels.
No. If Slack is not connected to your workspace, Community Engagement AI works with Disco channels only. Slack-specific features such as Slack channel monitoring and the Slack admin channel are only relevant if you have a Slack integration active.
No. Disco only uses your sources to generate responses within your workspace. Your content is not shared with model providers like OpenAI and is not used to train any external AI model.